Checks at every stage of processing
We describe here exactly how we actually inspect. For a technical buyer a statement that holds up is worth more than a marketing promise.
What we check and when
Quality is not created in the final inspection. We check along the production chain, because a fault after gluing can no longer be corrected.
Incoming material and drying
Visual inspection of the raw material for cracks, discolouration and knot pattern. The drying process is monitored during processing.
Moisture content
Measurement of moisture at the relevant points in the process. Standard value on delivery approx. 7 %, down to approx. 6 % is possible. Moisture can be measured before dispatch.
Dimensions before and after gluing
Control of the lamella dimensions before pressing and of the panel dimensions afterwards. Deviations show up here, not at the customer.
Surface
Inspection of sanding pattern, colour tone and gloss level against the approved reference sample. For running series we keep reference samples so that several batches stay comparable.
Visual final inspection
Completeness, edge quality, drilling patterns and fitting positions before packing.
Photo documentation
Before dispatch we photograph the finished goods. That creates a common basis if something is questioned on arrival.
You do not have to believe us — you can check
Factory visit
Come to Usora and look at the machines, the drying chambers and production in progress. Possible at any time by arrangement.
Factory acceptance
Acceptance of the goods in our plant before loading — particularly sensible for the first series of a new product.
Third party inspection
You can commission an independent inspection body. We provide access and the necessary information.
Origin and complaints
Predominantly European oak sourced in Bosnia and Herzegovina. Origin documentation is available on request where it exists for the material in question.
Complaints
If something is wrong we agree on repair, replacement or return depending on the case. We ask for photos of the goods in question — together with our photo documentation from before dispatch it is usually quick to establish where the problem arose.
Check us before you order
Send us your requirements for tolerances, finish and documentation. We will tell you openly what we can commit to and what we cannot.
Your direct contact: Haris Ćostović, deputy managing director. Communication in English and German.